Train Facilities Concern: Nigerian Railway Mgt Calls For Passenger Feedback To Improve Service Delivery

By; MATTHEW UKACHUNWA, Lagos

The Management of Nigerian Railway Corporation (NRC) has declared that it takes feedback from the public seriously in order to enhance its service delivery.

Managing Director/Chief Executive Officer (MD/CEO) of Nigerian Railway Corporation, Dr. Kayode Opeifa, made the declaration when he carried out an on-the-spot assessment of coaches and other facilities at Abuja train station on Friday.

The assessment was done in response to recent public concerns over the condition of train facilities, particularly the functionality of onboard toilets on the Abuja-Kaduna Train Service (AKTS).

Opeifa  paid the unscheduled inspection visit to the Idu Railway Station in Abuja.

“The visit was prompted by an article currently in circulation, which alleged that all toilets aboard the Abuja-Kaduna train service were non-functional. 

“Determined to verify the claims and uphold service standards, Opeifa boarded the train  and moved from coach to coach to conduct a thorough on-the-spot assessment of the toilets and other facilities inside the coaches,” Ag. Deputy Director, Public Affairs of NRC, Callistus Unyimadu, reported.

Opeifa was accompanied on the inspection by senior officials and technical staff of the corporation who provided insights into the state of the facilities, ongoing maintenance routines, and improvement plans.

Opeifa reaffirmed the NRC’s commitment to ensuring safety, cleanliness, and comfort for all passengers across the national rail network.

He said: “We take all feedback seriously—whether from the media or passengers—and we are committed to transparency and continual improvement. 

“Our visit today is part of our resolve to ensure that passengers receive the highest standard of service.”

On the state of the facilities, the Managing Director commended the AKTS team and the cleaning services provider for their efforts over the past five months, noting significant improvements. 

He acknowledged that while most toilets are now functional, there is still room for improvement. 

He implored customers to continue to support the Corporation’s revitalization efforts by making their concerns known through the available customer complaint channels for prompt attention.

Opeifa also urged members of NRC staff to adopt a more customer-friendly attitude, emphasizing that the Corporation remains committed to improving customer service delivery and enhancing overall passenger experience.

The NRC management assured the public that any identified deficiencies will be addressed swiftly and urged passengers to continue providing constructive feedback that will aid the Corporation in delivering a more efficient and reliable railway system.